Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Williams-Sonoma.

These Terms of Service (“Terms”) outline the rules and conditions that apply when you access or use our website, purchase our products, or interact with any services provided through our online store.

Throughout these Terms, the words “we,” “us,” and “our” refer to Williams-Sonoma.

By accessing our website or placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy and other applicable store policies.

If you do not agree with these Terms, please discontinue use of our website and services.

1. Website Access & User Responsibilities

By using our website, you confirm that:

You are legally permitted to enter into agreements under applicable laws
The information you provide during checkout or account creation is accurate and complete
You will use our website only for lawful purposes

You are responsible for maintaining the confidentiality of any account information and for all activities performed through your account.

You agree not to share, transfer, or misuse your account access.

2. Products & Product Information

At Williams-Sonoma, we make every effort to provide accurate product descriptions, images, and information.

However, please understand that:

Product colors may vary depending on your device settings
Product appearance may slightly differ from displayed images
Product specifications may be updated without prior notice

We reserve the right to modify product details, discontinue products, or limit product availability at any time.

All products are subject to availability.

3. Orders & Purchase Acceptance

Submitting an order through our website represents your request to purchase products.

Williams-Sonoma reserves the right to:

Accept or decline orders
Cancel orders when necessary
Limit quantities purchased
Correct pricing or product information errors

An order is considered accepted only after payment has been successfully processed and an order confirmation has been issued.

Please carefully review your order information before completing checkout.

Orders may not be modified or canceled after entering fulfillment processing.

4. Pricing & Payment Information

All prices displayed on our website are listed in:

United States Dollars (USD)

Prices, promotions, discounts, and availability may change at any time without notice.

The final amount charged will be the price displayed at checkout, including applicable shipping fees and taxes.

By submitting payment information, you confirm that:

Your payment details are accurate
You are authorized to use the selected payment method
Your payment provider will approve the transaction

Williams-Sonoma does not store complete payment card information. Payments are processed securely through authorized payment providers.

5. Shipping & Delivery

We work with trusted shipping partners to deliver your orders.

Please note:

Estimated delivery times are provided for reference only
Delays may occur due to carriers, weather, customs, or circumstances outside our control
Williams-Sonoma is not responsible for delays caused by third-party shipping providers

Once an order has been transferred to the shipping carrier, delivery responsibility follows the carrier’s handling process.

For complete shipping details, please review our Shipping Policy.

6. Returns & Refunds

Customer satisfaction is important to us.

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Customers must follow the required return procedures before sending products back.

For detailed information regarding eligibility, refunds, and return requests, please refer to our Return & Refund Policy page.

7. Intellectual Property Rights

All content available through the Williams-Sonoma website, including but not limited to:

Brand names
Logos
Product images
Text
Graphics
Website design
Marketing materials

is owned by Williams-Sonoma or authorized partners and is protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

8. Third-Party Services & Links

Our website may include links, tools, or services provided by third-party companies.

Williams-Sonoma does not control and is not responsible for:

Third-party websites
External services
Third-party content
Products or services offered by outside providers

Accessing third-party resources is done at your own discretion and risk.

9. Shopify Platform Services

Our online store is powered by Shopify, which provides the e-commerce infrastructure that allows us to operate our website and process customer transactions.

However, purchases made through our store are transactions directly between you and Williams-Sonoma.

Shopify is not responsible for products purchased from our store, order fulfillment, customer service, or disputes between customers and Williams-Sonoma.

10. Customer Reviews & Feedback

If you provide feedback, reviews, suggestions, photos, or other content to Williams-Sonoma, you grant us permission to use such content for business purposes, including improving products, services, and customer experiences.

You confirm that:

Your submitted content belongs to you
Your content does not violate third-party rights
Your submission is accurate and lawful

We reserve the right to remove content that violates these Terms.

11. Website Accuracy & Updates

While we strive to maintain accurate information, occasional errors may occur regarding:

Product descriptions
Pricing
Promotions
Availability
Shipping information

Williams-Sonoma reserves the right to correct errors, update information, or cancel affected orders when necessary.

12. Prohibited Activities

When using our website, you agree not to:

Use the website for illegal purposes
Attempt unauthorized access to our systems
Upload malicious software or harmful content
Copy or exploit website materials
Collect personal information from other users
Provide false information
Interfere with website security or operation

We reserve the right to restrict access to users who violate these Terms.

13. Disclaimer

Our website and products are provided on an “as available” basis.

While we aim to provide accurate information and reliable products, Williams-Sonoma does not guarantee that:

Website operation will always be uninterrupted
All information will always be error-free
Products will meet every individual expectation

To the maximum extent permitted by law, we disclaim warranties not expressly stated in these Terms.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Williams-Sonoma shall not be responsible for indirect, incidental, special, or consequential damages resulting from:

Website use
Product use
Service interruptions
Third-party actions
Losses related to transactions

Your use of our services is subject to applicable legal limitations.

15. Indemnification

You agree to protect and hold harmless Williams-Sonoma and its partners, employees, and service providers from claims, damages, or expenses resulting from: